RETURNS

Hi,

So we do understand that there are times we order online and the product does not turn out to be how we'd imagined it to be. With jewelry too, there can be an issue, it could be weight, or the fit or you just don't like the way it looks on you.

What we create will always carry a 5 % variation in the glass due to the process of creation which is attributed to it being handmade. We provide a 100% warranty on the product which covers breakage and any issue with the plating for upto 5 years of purchase.

Which brings us to the question of returns. If the product reaches you and is lacking in quality, we'll be happy to replace it. If however, there is nothing wrong with the product but you'd like to exchange it, that is fine too. Just call us on +91-9899417647 or email us at studio@ikroop.in and we'll guide you on how to do it within 2 days of receiving the pieces.